Contact us

If you wish to renew or cancel your travel insurance policy, the most convenient method is to do it through your online account. By accessing your account, you can easily manage your policy and make any necessary changes. Whether you want to extend your coverage or terminate it, the online platform provides a user-friendly interface for you to navigate through the process smoothly. This eliminates the need for you to contact the renewals team, saving you time and effort. So, take advantage of the online convenience and make the necessary updates to your travel insurance policy with just a few clicks.

To access your My Staysure account, you can simply log in by clicking HERE, This will redirect you to the login page where you can enter your credentials and access your account.

If you would prefer, you have the option to contact our renewals team at 0800 652 2044

Alternatively, if you are calling from outside the UK, please dial +44 1604 552 860.

Our business operates during the following opening hours:

• Monday - Friday: 8.30am - 8pm
• Saturday: 9am - 5.30pm
• Sunday: 10am - 4pm
• Bank Holidays 9am - 5pm

Premium Credit Limited (PCL) are a finance provider that allows our customers to pay via monthly instalments. They have over 2 million customers and over 30 years of experience.

They can assist if you need help with your credit agreement and things to do with your monthly direct debit payments - if you are paying for your annual multi-trip policy monthly.

The contact number for PCL is 0344 736 9836.

Yes, it is possible to request the removal of all your information. When reaching out to us, simply indicate that you would like to exercise your right to be forgotten, and we will initiate the process.

However, please note that we are unable to fulfil this request if there is an ongoing claim or complaint associated with your information. Once these matters have been resolved, we will be able to proceed with the removal process.

To make this request, you can get in touch with our friendly customer service team or web chat team.

There are multiple ways you can authorise someone to discuss and make amendments to your policy. 

If you wish to authorize a person who is an insured traveler, you can grant them authorization by following these steps:

• Access your My Staysure account.
• You will be directed to your live policy - You will need to click "Amend my policy"
• You will be asked some questions that you'll need to answer before proceeding.
• Once that is completed you will load into the "Your details" Page. 
• Halfway down you will see insured travelers and on the right-hand side there will be a box you can tick labelled "Authorised to discuss"
• Once that is completed you will need to scroll down and click "Continue" on each page until you reach the "Payment" Page.
• Don't worry, There is no charge for this.

If you are authorising someone who is not an insured traveler you can either contact our friendly customer services team or web chat team to authorise them on your account or you can email [email protected] with your policy number and the person you are authorising. 

*Please Note - It is important to use the email address you have on the account to send us any emails so we can verify this is a genuine request*

If you want to review your travel insurance policy, the most convenient method is to access your online account. By logging into your My Staysure account, you can easily check the details of your policy.

To access your account, simply click on the following link: log in here.

Your My Staysure account is a convenient way to manage your travel insurance policy. It allows you to access your policy documents and make any necessary changes at any time that is convenient for you. Whether you need to view your documents or update your policy details, you can do it easily through your My Staysure account.

With My Staysure, you have 24/7 access to your policy information. This means that you can view your documents or make any changes whenever you need to, without having to wait for customer service hours. It provides you with the flexibility to manage your travel insurance policy at your convenience.

If you would prefer, you have the option to contact our customer services team at 0333 006 8033.

Alternatively, if you are calling from outside the UK, please dial +44 1604 210 845.

Our business operates during the following opening hours:

• Monday - Friday: 8.30am - 8pm
• Saturday: 9am - 5.30pm
• Sunday: 10am - 4pm
• Bank Holidays 9am - 5pm

If you are looking to contact a specific department, you can find all the necessary information below:

• Unsubscribe from the mailing list - [email protected]

• Guest posting/content queries - [email protected]
• Partnerships - [email protected]
• Affiliates - Find out more about our affiliate scheme
• Golf - [email protected]
• Other marketing queries - [email protected]
• Public Relations/PR queries – [email protected]

Yes, you can request a copy of the call recordings.

If you are interested in obtaining the call recordings, you can take the following steps:

1. Contact our friendly customer services team by using the provided phone number or through our web chat function.
2. Once you reach out to our customer services team, let them know that you would like to request a copy of the call recordings.
3. Our customer services team will guide you through the process and provide you with the necessary information on how to proceed with your request.

Our goal is to assist you in any way we can, so please don't hesitate to contact us.

Yes, we offer two options for accessing call recordings. You can either request to have a call listened to by our team or you can request a copy of the recorded call to be sent to you.

To take advantage of either of these options, simply get in touch with our customer service team or Webchat Team. They are always ready to assist you with any inquiries or requests you may have.

If the policyholder has passed away, it is important to notify us as soon as possible. We understand that this is a difficult time, but informing us promptly will help us initiate the necessary processes.

To contact us, you can send an email to [email protected]. Simply click on the email address to open your email client and send a message to us. We will respond to your email as soon as possible.

We may require certain documents, like a copy of the death Certificate or proof of Executor of Will. 

If you would rather call us you can speak with our friendly customer Services team.

If you are interested in buying a travel insurance policy, the easiest and most convenient way to do so is by using our online quote journey. You can simply click HERE. This online process will guide you through the necessary steps to obtain a quote and purchase your desired travel insurance policy. It is a quick and hassle-free method that allows you to complete the entire process from the comfort of your own home. So, if you are looking for a convenient way to purchase travel insurance, our online quote journey is the perfect solution for you.

If you would prefer, you have the option to contact our sales team at 0330 818 2624

Alternatively, if you are calling from outside the UK, please dial +44 1604 552 860

Our business operates during the following opening hours:

• Monday - Friday: 8.30am - 8pm
• Saturday: 9am - 5.30pm
• Sunday: 10am - 4pm
• Bank Holidays 9am - 5pm

The most efficient method to contact us is through our web chat feature, which can be found in the bottom right corner of your screen.

This allows you to communicate with us in real-time and receive prompt assistance. Whether you have questions, need support, or want to provide feedback, our web chat is the fastest and most convenient way to reach us.

Simply click on the chat icon, and one of our representatives will be there to assist you. We understand the importance of timely communication, and our web chat function ensures that we can address your needs promptly and efficiently.

If you prefer not to use our webchat, you have the option to contact us via email. Our email address is [email protected].

Please feel free to reach out to us through this email address for any inquiries or assistance you may need. We will aim to respond to your query within 3 working days.

We’re here to help!

In an emergency, first check that the circumstances are covered by this policy. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below:

• If you require medical assistance whilst on holiday +44 1403 288 414
• Or if calling from within the USA and Canada +1 844 780 0639
• Please dial when calling from Mexico +1 819 780 0639

Give your friends 20% off*

And to say thanks, we'll give you a £10 Love2Shop gift card for each friend who buys for the first time.*

Our refer-a-friend programme is managed by Mention Me who will process your data and send you referral service emails. More info and your privacy rights.
 

Click here to Give 20% OFF

^{*Discount only applies to the base premium and does not apply to any medical premiums or add-ons where relevant. By accepting this offer you agree Terms and Conditions.}

We’re the UK’s number 1 travel insurance provider specialising in cover for pre-existing medical conditions.

We care. About you and making sure that you get the cover you need.

Our way of doing things means that we’ll always treat you like a person and not a number. That’s one of the reasons why we’re rated as excellent by over 250,000 customers on Trustpilot, with more 5* reviews than any other travel insurance provider in the UK.

Since 2004 we’ve worked hard to earn a reputation for providing an excellent product while delivering the very best customer service experience.

We believe that travel insurance is Worth Doing Right, and it’s an ethos that flows through everything we do.

Get in touch

We’re looking for partners who have an online presence that fits in with our travel insurance product. Our current partners are a diverse bunch, coming from a wide range of sectors including:

• Flights and accommodation, both UK and abroad
• Destination/resort guides and services
• Airport parking
• Travel accessories
• Insurance
• Senior citizen services
• Overseas telecommunications
• Online shopping
• Cashback and discount sites

We also welcome digital marketing specialists who can cater to audiences in the UK and the EU.

At this moment in time Staysure Travel insurance does not have an App you can download. 

Please see the below from the policy wording document:

Howserv Limited, Great Lakes Insurance UK Limited and DAS Legal Expenses Insurance Company Limited are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim with no upper limit. You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk​​​​​​​

Our underwriter is Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company
incorporated in England and Wales with company number 13436330 and whose registered office
address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5B