We’ve put together a simple guide of the ways you can pay for your travel insurance, and the options that are available to you.
How can I pay for my travel insurance?
You can choose to pay for your travel insurance upfront via credit or debit card, or with our instalments option if you choose Annual Travel Insurance and it costs more than £80.
What is not accepted as a form of payment?
We can only accept credit or debit cards as a form of payment for travel insurance. This means we can’t accept cheque payments, PayPal or business invoices.
Do you store my bank details?
We don’t store your bank details when you buy our travel insurance. While your phone call with our team may be recorded, the recording will stop when you give your bank details.
If you choose to pay for your annual travel insurance monthly, your bank details will be stored safely by PCL to take your monthly payment. PCL’s privacy and security information can be found at:
Can I pay for my travel insurance with a credit card?
You can pay for your travel insurance with either credit or debit card.
Do I need to pay extra to pay with a credit card?
We don’t charge any extra premium for paying for your travel insurance with a credit card.
Can I pay for my travel insurance by cheque?
Unfortunately, we don’t accept cheques as a form of payment for travel insurance.
What credit/debit cards do you accept?
We can accept Visa, Switch Solo and Mastercard for credit or debit card payments.
Do you accept American Express cards?
Unfortunately, we don’t accept American Express cards as a form of payment for travel insurance.
Paying for your travel insurance with a voucher
How do I pay with my voucher?
If you have a voucher, you will have received your unique voucher code either by email or post.
You can choose to redeem your voucher either online, or over the phone with a member of our friendly team.
Have you been emailed your voucher? If you follow the link on the email, it’ll take you to our quote journey where your voucher will be applied to your basket. A message will pop up, letting you know the voucher has been redeemed.
If you’ve received your voucher by post, you can enter your unique code at the checkout.
Your unique code can either pay for all of your policy, or leave you with a remaining balance to pay by card.
My voucher doesn’t cover the cost of my policy. Can I pay the rest by card?
If your voucher credit doesn’t cover the cost of your travel insurance policy, you can pay the remaining balance by card.
Can I choose to use some of my voucher now and save the rest?
If your new policy works out cheaper than the voucher credit you have to spend, you can save the rest for next time. Just use the same code as you used before, when it comes to spending the rest of your voucher.
Your remaining voucher balance will be there to use any time within 3 years of the initial issue date.
Can I use my voucher and a promotional code together?
If you have a promotional code to use, it can be redeemed together with your voucher. Just enter the promotional code in the box at the checkout, to claim your discount.
Paying your annual travel insurance in instalments
You can pay for your Annual Multi-Trip Travel Insurance in monthly instalments, if your cover costs more than £80.
Premium Credit Limited (PCL) is our chosen provider for monthly Annual Multi-Trip Travel Insurance payments only, and isn’t available on single trip policies. You can pay either online or over the phone.
How can I get pay monthly travel insurance?
If your annual cover costs more than £80, you’ll be offered to apply for a monthly payment plan to spread your payments across the year.
How many instalments can I pay for my travel insurance in?
You can pay your annual travel insurance in 11 equal instalments across the year, after an initial deposit is paid.
Is there interest if I choose to pay monthly?
If you opt for paying for your travel insurance in instalments through PCL, there’s a 14.9% interest added to your payments.
Does PCL have a default fee?
The minimum travel insurance cost for you to pay in instalments is £80, on annual travel insurance policies only.
I want to pay a lump sum from my outstanding balance, is this possible?
While you can’t pay a lump sum towards your outstanding balance, you can pay off your remaining balance in full. If you want to pay off your remaining balance, just give us a call and we can sort this out for you.
How can I update my card details?
To update your card details, give our Customer Services team a call.
If I buy my annual policy and choose to cancel it later in the year, can I get a refund for the months I won’t use?
Whether you can get a refund for the months you haven’t used will depend on what non-refundables your policy may have, and when the policy is cancelled.
Is there an upper age limit for paying monthly?
To pay monthly for your travel insurance, you’ll need to be over 18 years old, and under 100 years old.
What is APR?
APR stands for Annual Percentage Rate. APR is the amount of interest you’ll pay annually if you’ve borrowed money. So, if your cover cost £100, with a 14.9% APR, you’d pay £114.90.